The nitty-gritty

We look forward to seeing you at the library. We hope you will use the library services and have a really good time here.

Download a printable pdf with the rules and regulations here.

Welcome to Aalborg public libraries

Feel free to use the library services at any time, e.g. to meet friends, read a newspaper, use the internet or write a paper.

If you would like to borrow library materials, you need to sign up. You use your yellow health insurance card as your personal library card, and you select a four digit pin code. When you sign up, you must present your health insurance card along with valid ID with photo. Please inform us if you change your address, phone number or e-mail.

You can also sign up via aalborgbibliotekerne.dk using your NemID. This way you have access to the library’s services right away. 

In order to use the digital services by Aalborg Bibliotekerne, and to borrow boardgames, it is mandatory to live in Aalborg Municipality.

When you sign up we will ask for yor e-mail and phonenumber, so that we can contact you. 

Your contact information is used to send free reminder on sms or e-mail 3 days before the materials are due. It is, however, your own responsibility to make sure to return the materials in time. 

New adress, new phonenumber or new e-mail? Please remember to notify us and / or update your profile at aalborgbibliotekerne.dk.

Children and youngsters under 18 are also very welcome. However, one of their parents, or the guardian, must sign the registration form in order for the children to be able to borrow library materials. Children and youngsters under 18 can either use their health insurance card along with a pin code or obtain a library card with pin code.

If you would like to borrow library materials, please bring your library card. Also bring your card during self service hours.

If you lose your library card, please inform us immediately by calling (+45) 9931 4300 or by sending an e-mail to info-bibliotek@aalborg.dk. We will make sure to cancel your card so that nobody else can use it. 

If you do not have an address or health insurance card you can get an ordinary library card by showing legitimation (passport, national IDcard, residence permit or similar)

How long may you keep borrowed library materials? 

Usually, you may keep borrowed library materials for 35 days; however, some of the most popular items are due back after 7 or 14 days.

Check the loan receipt or your loan status on the internet in order to find out when your library materials are due back.

At times, we apply a limit to the number of items that you may borrow. In this way, everybody gets a chance to enjoy our library services and materials.

How do you extend the loan period? 

Unless the material in question has been reserved by somebody else, you may extend the loan period by visiting aalborgbibliotekerne.dk, using the app ‘Biblioteket’, by calling the library or at the library directly.

Materials subject to a 7- or 14-days loan period may be extended once. 

Materials subject to a loan period af 1 month may be extended up to a maximum of 3 extensions in total. 

Extending the loan is only possible if there is less than 7 days left of existing loan period. 

How do you order materials?

You can order materials through the library website, by using the app ‘Biblioteket’, by calling the library or at the library directly. 

Please provide us with an e-mail address or a mobile phone number, so that we can send you a message once the materials are ready for you. 

We are not able to send you messages by post. 

If we do not have the materials, that you need, we will do our best to order them from another library. 

If you return the materials late

In order to allow as many people as possible to enjoy the library services, you must return the materials on time. Remember to keep your loan receipts in order to prove that your materials have been returned.

We offer a notification service that involves sending you a reminder via sms or e-mail 3 days before the materials are due. This service is free of charge. It is your own responsibility to make sure to return the materials in time.

If you return your materials late anyway, you will be charged the following fees

Late by

Children under 18

Adults

1-7 days DKK10 DKK 20
8-14 days DKK 30 DKK 60
15-30 days DKK 55 DKK 120
After 30 days DKK 120 DKK 230
Invoicing fee DKK 140 DKK 140

Reminder fee from BorgerserviceCentret

DKK 100 DKK 100

These fees are charged as of borrowing date. This means that different fees can be expected if you have borrowed materials on different dates. Eventhough you have renewed all materials to same date of due. You can see the fees on your profile after you have returned the materials. 

You can pay the fees via our website, in the app ‘Biblioteket’ and at the Main Library. 

Once the loan period has been exceeded by 7 days, we will send you an overdue notice by e-mail or SMS. If you haven’t provided us with e-mail address or mobile number, we will send the overdue notice by digital post (eBoks) or ordinary post.

Once the due date has been exceeded by 35 days, you will be charged for both replacement and overdue fee. If you return the material, you only must pay the fee. You can pay it via our website, the app ‘Biblioteket’  or at the library directly.

If you owe more than DKK 100, we will send you a giro form to your eBoks or ordinary post. If you owe DKK 200 or more: 

Some of the self-service functions will no longer be available for you.

You will receive a notice on exclusion from borrowing at a 10-day deadline.

The exclusion will end when all the fees have been paid. 

The library will send you a balance statement to your digital post (eBoks) or by ordinary post. The statement is an overview of all your fees. These can be paid via aalborgbibliotekerne.dk, the app ‘Biblioteket’ or at the Main Library.

If you need to replace something that you have borrowed 

You are obliged to replace ruined / lost materials and non-returned materials. The replacement price is determined by total costs of repurchasing and preparing the materials. Please note that the replacement prices of items such as DVDs are much higher than those prices charged in the shops. This is due to copyright issues. The fee can be paid via aalborgbibliotekerne.dk, the app ‘Biblioteket’ or at the Main Library. We do not repurchase replaced materials. 

The library cannot be made responsible for any damage to your own hardware or software that might occur in connection with borrowed materials.

The library is for everybody

We would like to provide all our users with a positive library experience. Therefore, everybody must observe public calm and order, and follow staff instructions. The library staff is entitled to ask disturbing visitors to leave and to ban them from using the library for a certain period of time.

During the opening hours there are surveillance cameras as crime prevention measures at all our libraries. 

Fees 


Copying/printing from PC or mobile, per page

A4 format (black or colour) DKK 1
A3 format (black or colour) DKK 2

If you want to print on both sides the prize is double
You may only use the paper the staff put into the mashine 
 
   
Fax, sending, per page
National and international
DKK 15
 
Fax reception DKK 15
 


Room rental for commercial purposes, rental fee per hour


The main library

Meeting room 1-3 DKK200

if cancelled DKK 50

Meeting room 4 DKK 300

if cancelled DKK 50

Lecture room DKK 400

if cancelled DKK 100 


The local libraries in Vejgaard and Nørresundby

Allrooms DKK 200

DKK 50 

 


Associations are able to rent a room at the main and local libraries free of charge. You can reserve a room by visiting the page Book et lokale.


AV equipment (applies to room loan or rental)
AV equipment may be rented at market prices
– also via the page Book et lokale.


Special opening hours

Most libraries are open every day partially with self-service. The main library and certain other libraries are closed on bank holidays (including Palm Sunday, Easter Saturday, Constitution Day (June 5th), Christmas Eve New Year's Eve Day). On May 1st the libraries close at 12 noon.

The opening hours change during holiday periods andb etween Christmas and New Year – please refer to the website.

General Data Protection Regulation (GDPR)

Aalborg Public Libraries are following the regulatives by EU. You can read more about which information we regiser about you at aalborgbibliotekerne.dk/GDPR. (Please note that the text is in Danish)