The nitty-gritty 

 

How do you sign up?

Feel free to use the library services at any time, e.g. to meet friends, read a newspaper, use the internet or write a paper.


If you would like to borrow library materials, you need to sign up. You use your yellow health insurance card as your personal library card, and you select a pin code.
When you sign up, you must present your health insurance card along with a personal ID with photo, or some other type of valid ID.
 

Please inform us if you change your address, phone number or e-mail address.

Children and youngsters under 18 are obviously also very welcome; however, one of their parents, or the guardian, must sign the registration form in order for the children to be able to borrow library materials. Children and youngsters under 18 can either use their health insurance card along with a pin code or obtain a library card with optional pin code.


If you would like to borrow library materials, please bring your library card. If you lose your library card, please inform us immediately by calling (+45) 9931 4300 or by sending an e-mail to info-bibliotek@aalborg.dk.

We will make sure to cancel your card so that nobody else can use it.
 

How long may you keep borrowed library materials? 

Usually, you may keep borrowed library materials for 1 month; however, some of the most popular items are due back after 7 or 14 days.

Check the loan receipt or your loan status on the internet in order to find out when your library materials are due back.

At times, we apply a limit to the number of items that you may borrow. In this way, everybody gets a chance to enjoy our library services and materials.

 

How do you extend the loan period? 

Unless the material in question has been reserved by somebody else, you may extend the loan period by visiting www.aalborgbibliotekerne.dk, by calling the library 9931 4300 or at the library directly.
Materials subject to a 7- or 14-days loan period may be extended once.


Materials subject to a loan period of 1 month may be extended by 1 additional month each time up to a maximum of 3 months in total.
 

How do you order materials?

You can order materials through the library website, by calling the library 9931 4300 or at the library directly.
If you have provided us with an e-mail address or a mobile phone number, we can send you a message once he materials are ready for you.

If not, then you will receive a notification by letter. Whereas the letter service is free for children, adults must pay the postage.
If we do not have the materials that you need, we will do our best to order them from another library for you.

 

If you return the materials late

In order to allow as many people as possible to enjoy the library services, you must return the materials on time.
Remember to keep your loan receipts in order to prove that your materials have been returned.
We offer a notification service that involves sending you a reminder via sms or e-mail 3 days before the materials are due. This service is free of charge, and you can sign up for it either through our website (go to "Mine data", ret. sms/e-mail) (“My data”, ret. sms/e-mail) or at the library directly.

 

If you return your materials late anyway, you will be charged the following fees:

Late by Children under 14 Adults Adults
1-7 days DKK10 DKK 20
8-14 days DKK 30 DKK 60
15-30 days DKK 55 DKK 120
After 30 days DKK 120 DKK 230
Invoicing fee DKK 140 DKK 140

Reminder fee from BorgerserviceCentret
 

DKK 100 DKK 100


These fees are charged as of return date. You can pay the fees through our website or at the main library.

If you have provided us with your e-mail address, or if you wish to receive sms notifications, we will send you the first overdue notice once your loan period has been exceeding by 7 days and a second one once the materials are 14 days overdue.
If you are below 14 years of age, we need an e-mail address of one of your parents as well.
Once the load period has been exceeded by 30 days, we will send you an overdue notice by post.

Once the due date has been exceeded by 6 weeks, you will receive an invoice from BorgerserviceCentret (the citizen service centre). As of that date, you will only be able to pay via internet banking or postal cheque.
If you owe more than DKK 50 and the longest overdue fee was charged more than 6 months ago, we will send you a giro form.

If you owe DKK 200 or more, some of the self-service functions will no longer be made available to you and you will be notified of a suspension with a notice period of 10 days.

 

If you need to replace something that you have borrowed 

You are obliged to replace ruined, lost or non-returned materials at the price determined by the library. The replacement price is calculated as the total costs of repurchasing and preparing the materials.


Please note that the replacement prices of items such as CD-ROMs and DVDs are much higher than those prices charged in the shops. This is due to copyright issues.
The invoice for such items will be forwarded to you by BorgerserviceCentret. We do not repurchase replaced materials.
The library cannot be made responsible for any damage to your own hardware or software that might occur in connection with borrowed materials. 

 

The library is for everybody

We would like to provide all our users with a positive library experience. Therefore, everybody must observe public calm and order, and follow staff instructions.

The library staff is entitled to ask disturbing visitors to leave and to ban them from using the library for a certain period of time.
 

Fees 

Replacement library card (plastic library card) 

Children under 14 DKK 5
Adults DKK 30

 

Reservation fee on the library's own materials 

Children under 14 Free

Adults
 

Per reservation (notification via e-mail or sms)
Per reservation (notification by letter

Free
Current postage fee


Copying/printing from PC, per page

A4 format (black or colour) DDK 1
A3 format (black or colour) DDK 2

If you want to print on both sides the prize is double
You may only use the paper the staff put into the mashine
 
   
Fax, sending, per page
National and international
DKK 15
 
Fax reception DKK 15
 


Room rental for commercial purposes, rental fee per hour


The main library

Meeting room 1-3 DKK 150  if cancelled DKK 50
 
Meeting room 4 DKK 100 if cancelled DKK 50
 
Lecture room DKK 200 if cancelled DKK 100
 


The local libraries in Vejgaard and Nørresundby

Allrooms DKK 100 DKK 50
 


Haraldslund and Trekanten

see websites:


Associations are able to rent a room at the main and local libraries free of charge. You can reserve a room by visiting this site.


AV equipment (applies to room loan or rental)
AV equipment may be rented at market prices
– see website.


Special opening hours

Most libraries are open every day partially with self-service. The main library and certain other libraries are closed on bank holidays (including Palm Sunday, Easter Saturday, Constitution Day (June 5th), Christmas Eve New Year's Eve Day). On May 1st the libraries close at 12 noon.

The opening hours change during holiday periods andb etween Christmas and New Year – please refer to the website.